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What is a text message? |
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A text message is a combination of words and numbers sent to a digital phone, for example:
- Wireless content or Internet news feed set-up by the user (e.g. stock quote or horoscope).
- A message originated by one person and
sent to a digital phone. This type of message can be originated from
any of the following sources:
- E-mail application (e.g. Outlook, Hotmail, Yahoo Mail, etc.)
- Text messaging site on the Internet (e.g.
https://www.vtext.com)
- PC with messaging software
- 2-way text messaging capable phone
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What is the difference between a text message and an alert? |
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The difference between a text message and an alert is as follows:
- An alert is a notification that appears on
the phone communicating that some type of information has been
delivered. An alert can be any of the following:
- A notification of a text message.
- A notification of a voicemail message.
- An Information Alert about today's weather, horoscopes, stocks, news, sports’ scores, etc.
- A text message is a combination of words and numbers sent to a digital phone, for example:
- A message originated by one person and
sent to another digital phone. This type of message can be originated
from any of the following sources:
- 2-way text messaging capable phone
- Email application (i.e. Outlook, Hotmail, etc.)
-
vtext.com - Verizon Wireless’ text messaging website
- PC messaging software (TAP dial-up modem)2-way pager
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What is Text Messaging? |
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The name for Verizon Wireless’ 1 and 2-way
text messaging services. Text Messaging provides a fast, fun and
economical alternative to phone calls.
1-way Messaging lets you receive:
- email alerts from any Internet email
- news, sports, weather, horoscopes
- messages from others via the Internet
- messages from 2-way wireless phones
2-way Messaging lets you send
text messages to multiple wireless users and email addresses directly
from a 2-way capable phone. It's perfect:
- keep it short!
- where you can't talk!
- keep it private!
- keep it affordable!
You can send and receive text messages to other
wireless users and e-mail addresses directly from your phone while
keeping your communication short and/or private. Text Messaging and
vtext.com
are both automatically included with new activations on a pay as you go
basis. Additional Messaging packages with allowances are available. |
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How can I sign up for Text Messaging? |
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Text Messaging and
vtext.com
are both automatically included with new activations on a pay as you
go basis. Additional Messaging packages with allowances are available.
For more information, contact Customer Service using the number listed
on your bill or visit a Verizon Wireless
store. |
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Where is Text Messaging currently available? |
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Please refer to the
Coverage Locator link on
vzw.com for further information |
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What is IN Messaging? |
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IN Messaging allows frequent messaging users
to get more value for their money. IN Messaging provides Unlimited
Text, PIX and FLIX Messaging to and from Verizon Wireless customers
within the National Enhanced Services Rate & Coverage Area.
Users may choose from packages bundles starting as
low as $10.00 monthly access. Additional Text, PIX & FLIX
allowances apply for sending or receiving instant messages, Text
Alerts, e-mails and Text/PIX/FLIX Messages to non-Verizon Wireless
subscribers. For more information, please visit
http://www.verizonwireless.com/b2c/splash/innetwork.jsp
Monthly Access |
Additional Text, PIX & FLIX Allowances |
IN Messaging |
Overage Rate |
$10.00 |
500 |
Unlimited |
10¢ Sent & Received* |
$15.00 |
1500 |
Unlimited |
10¢ Sent & Received* |
$20.00 |
5000 |
Unlimited |
10¢ Sent & Received* |
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*If your phone is not a PDA or Smartphone,
picture and video message transport will be billed as airtime per your
Calling Plan. If you have a PDA or Smartphone, picture and video
messaging transport will not be billed unless you: (i) do not subscribe
to a data plan or feature that includes ‘unlimited’ data usage; and
(ii) are in the Extended National Enhanced Services Rate and Coverage
Area, in which case picture and video messaging transport will be
billed as data usage and deducted from your monthly data allowance, or
billed at 1.5¢ per KB ($15.36 per MB), as applicable.
Note: Text Messages to Canada, Mexico and Puerto Rico are billed
at domestic rates and will count toward a customer's additional message
allowance.
Q. Are there other pricing options available in addition to IN Messaging?
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A. Yes, Customers who do not wish to subscribe to an IN Messaging plan may choose from the following two options:
1. Pay As You Go:
- 15¢/message for Sent and Received Text messages*
- 25¢/message** for Sent and Received PIX and FLIX messages
*Charge is per address.
**If your phone is not a PDA or Smartphone,
picture and video message transport will be billed as airtime per your
Calling Plan. If you have a PDA or Smartphone, picture and video
messaging transport will not be billed unless you: (i) do not subscribe
to a data plan or feature that includes ‘unlimited’ data usage; and
(ii) are in the Extended National Enhanced Services Rate and Coverage
Area, in which case picture and video messaging transport will be
billed as data usage and deducted from your monthly data allowance, or
billed at 1.5¢ per KB ($15.36 per MB), as applicable.
2. Customers also have the option to purchase a
$5 Messaging package, which does not offer the benefit of Unlimited IN
Text, PIX and Flix Messages.
Monthly Access
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Additional Text, PIX & FLIX Allowances |
IN Messaging |
Overage Rate |
$5.00 |
250 |
Not Available |
10¢ Sent & Received* |
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*If your phone is not a PDA
or Smartphone, picture and video message transport will be billed as
airtime per your Calling Plan. If you have a PDA or Smartphone, picture
and video messaging transport will not be billed unless you: (i) do
not subscribe to a data plan or feature that includes ‘unlimited’ data
usage; and (ii) are in the Extended National Enhanced Services Rate and
Coverage Area, in which case picture and video messaging transport
will be billed as data usage and deducted from your monthly data
allowance, or billed at 1.5¢ per KB ($15.36 per MB), as applicable.
Notes:
- Text, PIX & FLIX (or Out of Network)
message allowances will be utilized for all Text and PIX/FLIX messages
that are not rated as IN Messaging (VZW Mobile to Mobile), except
International Text messages. [International messages that are sent from
Verizon Wireless’ National Enhanced Rate and Coverage Area to mobile
numbers of participating foreign carriers’ customers are charged on a
per-message basis: $0.25/message sent and $0.15/message received].
- Unlimited IN Messaging excludes PIX
Place, VTEXT/Text Alerts/getAlerts, Instant Messaging (IM), Email,
Intercarrier and International Text Messaging and Premium Text Services
such as Google requests, etc.
- Text/PIX/FLIX messages sent and received
in excess of monthly allowances are charged $.10 per message
sent/received plus airtime* for PIX&FLIX messages (sent messages
are charged per address).
- Cannot add other Text or PIX/FLIX packages or bundles to any IN Messaging Bundle
- Airtime* charges apply when sending and receiving PIX & FLIX Messages.
- Text Messages can be sent to text
messaging subscribers of most other major wireless carriers in the
United States and Canada at no extra cost per message. These Text
messages will decrement from the customer's Text bundle allowance or
will be charged Pay As You Go, depending on the customer’s
subscription.
Text Messages to Canada, Mexico and Puerto Rico are
billed at domestic rates and will count toward a customer's additional
message allowance.
- **Enhanced Text Messages can be sent at
no extra cost per message. Even extended length messages over 160
characters in length are charged as a single text message according to
the plan selected.
- **Enhanced Text Messages sent to
multiple recipients will bill the sender one message according to the
plan selected for each message recipient that successfully receives the
message.
- **Messages greater than 160 characters
received on Non-EMS capable phones will be segmented into individual
messages up to 160 characters in length. The non-EMS subscriber
receiving multiple message segments will only be billed for a single
message received.
*If your phone is not a PDA or
Smartphone, picture and video message transport will be billed as
airtime per your Calling Plan. If you have a PDA or Smartphone, picture
and video messaging transport will not be billed unless you: (i) do
not subscribe to a data plan or feature that includes ‘unlimited’ data
usage; and (ii) are in the Extended National Enhanced Services Rate and
Coverage Area, in which case picture and video messaging transport
will be billed as data usage and deducted from your monthly data
allowance, or billed at 1.5¢ per KB ($15.36 per MB), as applicable.
**The above notes refer to Enhanced Text
Messages sent to Verizon Wireless subscribers ONLY. For information
about Enhanced Text Messages sent to non-Verizon Wireless subscribers
(subscribers of other carriers) refer to the Enhanced Text Messaging
FAQs
Important Notices:
- You have the option of selecting any of
the text messaging plans listed above or you may elect to have text
messages blocked entirely. Blocking text messages will also disable the
ability to receive Mobile Web alerts. Blocking text messages will not
affect Voicemail notifications or other related services.
- Text Messaging plans do not include Operator Assisted Messaging.
- Most digital phones are capable of sending and receiving text messages. Phone must be purchased separately.
- Sending Enhanced Text Messages requires a 2-Way EMS capable wireless phone.
- The text messaging service requires and is subject to your Verizon Wireless Customer Agreement and Calling Plan.
- Sign Up for a text messaging plan by
contacting Customer Service with the number listed on your bill or by
visiting a Verizon Wireless store.
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Is Text Messaging available to Pre-Pay subscribers? |
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Yes. It's just $.10 per message (charge is per
address). Text Messaging service is automatically included with every
new digital price plan activation. |
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Can I subscribe to Text Messaging without buying a new phone? |
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Yes, most existing digital phones are capable of
receiving messages; however, you may not be able to send messages or
your phone may require a software upgrade to make your phone capable of
sending messages. |
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How many characters can I receive in my text messages? |
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Verizon Wireless can support up to 160 characters in all Text Messaging markets. |
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What happens if the maximum character length is exceeded? |
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Only 160 characters of the message will be received. All remaining characters will be deleted |
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What is included in the 160-character limit of a text message? |
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The 160 character limit includes the sender's
email address (if applicable), the composed message and, if provided,
the subject and callback number. |
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How do I know if a text message has arrived on my phone? |
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Most phones have both audible and visual
notifications when a message has been received. The appearance of an
envelope icon on your screen signifies that a message has been
received. Consult your manufacturer's "Users Guide" for details on how
to adjust the method of notification. |
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If I have my phone turned off, will I still receive text messages? |
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Verizon Wireless will attempt to deliver the
message when your phone is powered on and you are in the Verizon
Wireless digital service area. If the phone is powered off or you have
traveled outside of the Verizon Wireless digital service area, the
network will store the message for later delivery. The network will
attempt to deliver the message for 5 days (120-hours) from the date of
Verizon Wireless' receipt of the message. Messages not delivered within
5 days will be automatically deleted. |
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If my phone’s memory is full, will I still receive text messages? |
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When the phone's memory is full, you may not be
able to send or receive messages. Memory capacity varies by make and
model of the phone. You will receive a warning that the memory is
almost full or already full (message varies by phone). When the memory
is full, you will have to delete old messages before you can receive
new incoming messages. |
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If I am on a call, will I still receive text messages? |
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VZW supports the ability to Talk and Text
simultaneously, but this can vary on phones. If you are on a call, some
phones will allow you to continue receiving messages while others will
deliver messages after the call is completed. |
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Can I receive text messages outside of the Verizon Wireless network? |
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Yes, refer to the Coverage Locator footer link on vzw.com to look up available SMS coverage areas. |
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Can Verizon Wireless subscribers receive messages from non-Verizon Wireless subscribers? |
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Yes. Verizon Wireless subscribers can receive
messages from other carriers’ subscribers addressed to their 10-digit
mobile number. Registered Vtext.com users can also tell their friends
to send messages to their nickname@vtext.com. (i.e.
5552223333@vtext.com or Sam@vtext.com). |
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Who can I send messages to? |
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You can send messages to most text messaging
capable phones in the USA, Canada and Puerto Rico by addressing the
message to the recipient’s 10-digit mobile number. You can also send a
message to any email address in the world. Text International is also
available to Verizon Wireless subscribers. Refer to the Text
International link on
vtext.com for the list of International wireless carriers available. |
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How can I send a message? |
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A message can be sent from a 2-way text
messaging capable digital phone, any e-mail system with an Internet
connection, the Verizon Wireless website (https://www.vtext.com),
or through a PC using a paging/alarm/or text messaging software
package. Messages to subscribers on other carriers’ networks can be
sent from VZW 2-way text messaging capable phones but cannot be sent
from vtext.com. |
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How do I send a text message from a 2-way capable phone? |
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If you have subscribed to Verizon Wireless' Text
Messaging service and have purchased a 2-way text messaging capable
phone, you will be able to send messages to another Verizon Wireless
text messaging subscriber and to anyone who has an Internet e-mail
address. Using the keypad on your 2-way messaging capable phone, simply
enter the 10-digit mobile number of the Verizon Wireless text
messaging subscriber or Internet e-mail address of the recipient,
compose the message and press SEND. Your mobile number will be sent
with the message.
The 160-character limit includes the e-mail address indicated by the
sender, the message content, and if provided, the subject and callback
number. Message length may vary depending on the system and equipment
factors. |
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How do I send a text message from a 2-way capable phone to a non-Verizon Wireless Subscriber (Inter-Carrier Messaging-SMS)? |
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If you have subscribed to Verizon Wireless' Text
Messaging service and have purchased a 2-way capable digital phone,
you will be able to send messages to a text-messaging subscriber of
most other wireless carriers in the United States, Puerto Rico and
Canada. Simply use the 10-digit mobile number to address your text
message.
Note: Verizon Wireless makes every effort to deliver your message
addressed to text messaging subscribers of other wireless carriers.
However, once your message leaves our network we can make no guarantee
that it will be properly delivered. Your account will only be billed
once your message is delivered out of our network. |
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Can I send Enhanced Text Messages to a non-Verizon Wireless Subscriber (Inter-Carrier Messaging-EMS)? |
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Yes, with some limitations. When you send
Enhanced Text Messages to Non-Verizon Wireless subscribers, all EMS
features will be removed. All inserted graphics, sounds, international
text characters and text formatting will be deleted. In addition,
Enhanced Text Messages greater than 160 characters will be truncated to
160 characters in length. After you send your Enhanced Text Message to
the non-Verizon Wireless subscriber, VZW will send you the following
free administrative message: "FREE_VZW_MSG: Messages sent to non-VZW
customers with graphics/tones/formatting and/or 160+ characters are
sent as plain text with only the first 160 characters." Note: The EMS
capable handset sending the message will be billed for a single message
sent. |
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How do I send messages from our web site? |
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Friends, family and associates can send you a text message from our web site at
http://www.vtext.com
simply by typing in your 10-digit mobile number, SMS
Nickname@vtext.com, their email address and a message. The message will
be delivered directly to your phone. Message length is limited to 160
characters. Currently, Enhanced Text Messages cannot be sent from
vtext.com to a Verizon Wireless phone. |
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How do I send a text message from any e-mail system with an Internet connection? |
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Anyone can send you a text message from e-mail
simply by composing a message and sending it directly to your digital
phone. Your phone’s e-mail address is your 10-digit mobile number or
vtext nickname followed by @vtext.com. For example,
9495551212@vtext.com or Sam@vtext.com. Message length is limited to 160
characters, including the email address. Currently, Enhanced Text
Messages cannot be sent from e-mail to a Verizon Wireless phone. |
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How do I send messages from a PC using messaging software? |
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Commercial Text Messaging Software can also be
used with a modem to send text messages. However, Verizon Wireless does
not sell, support or endorse any messaging software as a matter of
policy. See the following Software and Modem Settings:
Software and Modem Settings:
Protocol: Standard TAP
Toll-Free TAP Access Number: 1-866-823-0501 1-866-823-0501 FREE
Baud Rate Range: 300-19,200 bps
Data Settings: 7 data bits, even parity 1 stop bit
Message Length: 160 characters
Wait to Connect: 60 seconds or longer |
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How many text messages can I store on my phone at one time? |
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Memory varies by phone- refer to your
manufacturer's User Guide for details. The number of messages that can
be stored is determined by the capacity available on your phone. Please
note that once your inbox is full, you will not be able to receive new
messages until you delete old messages to create additional space. |
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How long can I store my text messages after I have received them? |
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There is no time limit for message storage so you may store them for as long as you wish. |
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What phones do not support 2-way Text Messaging (SMS)? |
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The following phones do not support 2-way Text Messaging (SMS):
Note: To determine the make and
model number of most phones, please perform the following steps: 1.
Power the phone down 2. Remove the battery* 3. Note the manufacturer
and model number on the handset’s label.
*If you are unable to remove the battery, please contact Customer
Service using the number listed on your bill or visit a Verizon
Wireless store.
LG |
1000 |
Samsung |
N300 |
Sierra Wireless |
5220/580; 3220 |
UT Starcomm |
PC 5740 |
Note: Verizon Wireless will periodically update this list as necessary. |
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What is Enhanced Text Messaging? |
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Enhanced Text Messaging uses
the Enhanced Messaging Service (EMS) to add upgraded features to
regular text messages. With an enhanced text messaging capable phone
you can enjoy the following additional features:
- Extended Message Length: An enhanced text messaging capable phone will allow you to compose an Enhanced Text message over 1000 characters long.
- Text Formatting: Some enhanced text messaging capable phone will allow you to apply text formatting to the message text such as Bold, Italics, and Underline in your Enhanced Text Message.
- International Characters:
An enhanced text messaging capable phone will allow you to use foreign
language characters such as 'ü', 'ñ', and 'é' in your Enhanced Text
Message.
- Embedded Media Objects:
Most enhanced text messaging capable phones include a menu of sounds,
graphics, and animated icons that you can insert into the body of your
Enhanced Text Message. These embedded media objects are displayed
(sounds are played) when the message is opened on the receiving
enhanced text messaging capable phone.
Enhanced Text Messaging is available everywhere
that Text messaging is available. Using Enhanced Text Messaging
features results in the phone sending an enhanced text message rather
than a text message.
Note:
- Character limit varies by phone and message source; check your manufacturer's User Guide for details
- An enhanced text messaging compatible phone is required to send and receive enhanced sounds and graphics
- Inserted graphics and sounds reduce character limit
- Enhanced Text Messaging features (i.e., graphics and sounds) will not be displayed on non-EMS capable phones
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How do I send an Enhanced Text Message from an enhanced text messaging capable phone? |
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If you have subscribed to Verizon Wireless' Text
Messaging service and have purchased a enhanced text messaging capable
phone, you will be able to send an Enhanced Text Message to 10-digit
wireless phone numbers of other Verizon Wireless subscribers who have
an text messaging capable phone. Note that currently Enhanced Text
messages cannot be sent to e-mail addresses or
vtext.com nicknames; however, enhanced text messaging capable phones can send and receive text messages (plain text messages less than 160 characters) to and from e-mail addresses,
vtext.com nicknames and
vtext.com.
Follow the directions for sending a text message from a 2-way capable
phone. Your mobile number will be sent with the enhanced text messaging
message. The character limit includes the message content, and if
provided, the subject and callback number and any embedded graphics or
sounds. Total character limit may vary depending on the phones. |
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Are there other pricing options available in addition to IN Messaging? |
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No. Sending and receiving Enhanced Text
Messages cost the same as regular Text Messages. Your account will be
charged according to your selected price plan. |
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Can I send Enhanced Text Messages to Verizon Wireless subscribers with non-enhanced text messaging capable phones? |
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Yes, with some restrictions. When you send
Enhanced Text Messages to non-EMS capable phones, all EMS features will
be removed. All inserted graphics or sounds will be deleted as will
any International text characters or text formatting. Also, messages
greater than 160 characters will be segmented into individual messages
up to 160 characters in length. The non-EMS subscriber receiving
multiple message segments will only be billed for a single message
received.
Note: The following non-EMS phones may not properly convert an EMS message to an SMS message:
Audiovox 8100, 8300, 9155, 9500, Thera; Kyocera 860; LG 510, VX1, VX10, 2000; Samsung N 150, T 300, N 370, A 310, A 530; Sharp Z-800; Sierra Wireless Air Card 555; Sony Ericsson 1228, T 60; Palm Treo 600, 650
The message received by the
non-enhanced text messaging phone will be unreadable. Both sender and
recipient will be charged for unreadable messages. The problem of
unreadable messages can be resolved by contacting Verizon Wireless’
Customer Service at 1-800-922-02041-800-922-0204 FREE. |
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Can I send extended length messages to a Verizon Wireless subscriber from an email address? |
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Currently, extended length messages cannot be sent from e-mail or from
vtext.com to a Verizon Wireless phone. |
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Can I send Enhanced Text Messages to a non-Verizon Wireless Subscriber (Inter-Carrier Messaging-EMS)? |
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Yes, with some limitations. When you send
Enhanced Text Messages to Non-Verizon Wireless subscribers, all EMS
features will be removed. All inserted graphics, sounds, international
text characters and text formatting will be deleted. In addition,
Enhanced Text Messages greater than 160 characters will be truncated to
160 characters in length. After you send your Enhanced Text Message to
the non-Verizon Wireless subscriber, VZW will send you the following
free administrative message: "FREE_VZW_MSG: Messages sent to non-VZW
customers with graphics/tones/formatting and/or 160+ characters are
sent as plain text with only the first 160 characters." Note: The EMS
capable handset sending the message will be billed for a single message
sent. |
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What phones do not support EMS or have EMS limitations? |
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The following phones either do not support Enhanced Messaging Service (EMS) entirely or will display EMS messages improperly1:
Note: To determine the
make and model number of most phones, please perform the following
steps: 1. Power the phone down 2. Remove the battery* 3. Note the
manufacturer and model number on the handset’s label.
*If you are unable to remove the battery,
please contact Customer Service using the number listed on your bill or
visit a Verizon Wireless
store.
| Audiovox |
83001; 91551; 95001; XV6600C; XV6600NC |
Kyocera |
M200; 23252; KPC-650 |
LG |
VX1000 (Migo); VX20001; VX31002; VX4400; VX6000 |
Motorola |
120E; 720; T300P; T300S; Q |
Nokia |
22852 |
Novatel |
V620 |
Palm Treo |
600; 650; 700P; 700W |
RIM/BlackBerry |
6750; 7130; 7250 GPS; 7250 EVDO; 7750 |
Samsung |
A3101; A530; i600; i700; i730; i830; N300 |
Sierra |
5551 Aircard; 3220; 3320; 5220/580; MP-555; SB-555c |
UT Starcomm |
PC-5740 |
UTS |
XV-6700 |
Note: Verizon Wireless will periodically update this list as necessary.
1 Enhanced Text Messages received on these handsets may display improperly. Please contact Customer Service at 1-800-922-02041-800-922-0204 FREE if you experience this problem.
2 Ringtones Only. The only EMS functionality supported by these phones is Ringtone Downloads. |
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What is vtext.com? |
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vtext.com
is a companion web site for use by subscribers of Text Messaging. This
site expands your Text Messaging service by offering a spectrum of
cool messaging features. Register your mobile phone number at
www.vtext.com to personalize your messaging experience. Registering is as easy as 1-2-3. For additional information, click on the
vtext.com Help tab. |
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How do I join vtext.com? |
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Enter your 10-digit mobile phone number
in Box #1 using ONLY numbers. Do not enter dashes, symbols or
spaces. Click 'Send' to receive your temporary password as a text
message on your mobile phone. After you have received your temporary
password, enter it in Box #2. Enter your desired new password in Box
#3. You will need this password each time you log back into
vtext.com.
Passwords are case sensitive. This means that each time you enter your
password throughout the site, you must type it exactly as you just
entered it above.
Password Creation Hints: Choose
passwords that are not easily guessed. We suggest you choose a password
that consists of at least three of the following: (1) lowercase
letters, (2) uppercase letters, (3) numeric characters, and (4) special
characters [!#$%&.=_+]. Do not select common dictionary words or
common names. Re-enter your new password in Box #4 to confirm spelling.
Click 'Save'. Upon successful registration, users will receive a
'Congratulations!' confirmation message. Password and congratulatory
messages are sent at no charge.
Note: If you
incorrectly enter the temporary password you will receive the following
messages. "Unsuccessful login attempt; you have <4,3,2,1> more
attempts before your account will be temporarily locked out from new
login attempts. Please check the mobile number and password and try
again. Note that the password is case sensitive. If you have forgotten
your password, click on Forgot Password link. A temporary password will
be sent to your phone as a Text Message." After 4 failed attempts, the
account will be locked out of the system for approximately 20 minutes
& you will get the following message: "Unsuccessful login attempt;
you have been temporarily locked out from new login attempts. Please
try again later." |
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How do I Sign In? |
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Enter your mobile number (using ONLY numbers
and NO dashes or spaces) and enter your password. Your mobile number
and password can be remembered on your computer by choosing the
'Remember My': 'Mobile Number' and 'Mobile Number & Password'
checkboxes. Click the 'Go' button on the side navigation or the 'Login'
button on the Sign In page. You are now signed in. Take a look around
;-) Click the 'Sign Out' link to sign out of vtext.com. |
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What is Text to Landline? |
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Verizon Wireless’ Text to Landline*
service enables subscribers to send text messages converted to voice
messages to most White Pages listed phone numbers in the US. Note: Text
to Landline attempts to phone numbers outside the United States will
not be delivered.
*A landline is a phone number that is serviced
by a local telephone company such as Verizon Communications. It is a
fixed connection that uses wires. |
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How do I send a Text to Landline message from my handset? |
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Enter the recipient’s 10-digit landline
phone number in the 'TO' field, as you would with a regular text
message, then type your message and press ‘Send.’ It’s that easy! |
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Can I address a text message to multiple landline numbers? |
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Yes, to address a text message to
multiple landline numbers, simply enter the recipients’ phone numbers
in the 'TO' field. Each phone number will be delivered and billed as a
separate message. An opt-in will be solicited for any recipient that
you have not previously opted-in to receive Text to Landline messages. |
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Do I need to sign up for Text to Landline? |
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No, Text to Landline is automatically
available to all Verizon Wireless text messaging customers without an
additional subscription or monthly subscription fees. When you send a
text message to an eligible landline destination you will receive a
FREE opt-in text message informing you that your message is destined
for a landline phone and asking whether you wish to have it delivered
as a Text to Landline message for a delivery fee. To accept, simply
reply with "Y" in the content field. The opt-in message and your reply
are not billable. When Verizon Wireless receives your agreement to
opt-in, your Text to Landline message will be converted to a recorded
voice message. The message will be checked against delivery filters and
sent to the addressed landline recipient. |
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How does Text to Landline work? |
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After the recipient’s address is checked for
delivery eligibility, your text message will be recorded* in a female
voice. A standard call will be placed to the landline number after
which the recipient's phone will ring. If the phone is answered, a
recorded message will ask whether the listener wishes to accept a
message that has been sent from a wireless subscriber at [sender’s
phone number] at no charge. If the listener accepts, the recording of
your text message will be played. If the call is received by an
answering machine or voice mail, the recording will be delivered to the
device or service as a voicemail and the message will be deemed as
successfully delivered.
*Common abbreviations are recorded as full
words and unintelligible abbreviations or words are spoken as is or are
read letter by letter |
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Can the recipient reply to my Text to Landline message? |
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Recipients who receive the message live will
be offered the opportunity to reply to the text message with a voice
recording (this offer will not be made if the call is picked up via an
answering machine). You will be able to retrieve the recipient’s
voicemail at a number provided to you in a text message announcing that
the recipient has replied to your Text to Landline. To listen to the
recipient’s voicemail, all you need to do is "CALL BACK" the phone
number on the text message. Your Calling Plan rates will apply for this
call. |
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Will I be informed that the landline recipient received my Text to Landline message? |
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After successful delivery of your Text to
Landline message, Verizon Wireless will send you a text message
informing you that your message was successfully delivered. If the
recipient responds to your message, you will be sent a text message
indicating that the recipient’s voicemail is available for you to hear. |
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How do I retrieve any reply sent from the landline recipient of my Text to Landline message? |
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On your handset you will receive a text
message stating "Landline number XXX-XXX-XXXX has sent a reply to your
Text to Landline message." Your Text Messaging price plan charges will
apply to this notification.
This Text message will contain the appropriate
reply phone number (not the recipient’s number). A call to this reply
phone number retrieves the voicemail and is charged according to your
Calling Plan.
By pressing SEND or the call button while you
are reading the Text Message on your handset or by placing a dialed
call to the reply phone number, you can listen to the reply message
without having to work your way through a menu of listening
instructions. Just call the number and your reply will be played
automatically. It is necessary to use the mobile phone that received the
notification to retrieve the voicemail. |
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What is the cost to send a Text to Landline message? |
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Through June 30, 2006 you will be
charged only your normal text message rate for successfully delivered
Text to Landline messages. Beginning July 1, 2006 you will be charged a
premium charge of $0.25 per message for successfully delivered Text to
Landline messages. Your account will not be charged the premium amount
if the recorded Text to Landline message is not successfully delivered
to a person or if it is not successfully delivered to an answering
machine. Unless otherwise indicated in the message header, all other
text messages (except the initial opt-in message and your reply to the
opt-in message) are billed per your Calling Plan or Text Messaging
subscription.
NOTES:
- A message is considered delivered even if a live recipient declines to listen to it, therefore, if the recipient declines to listen to the message the subscriber is still charged $0.25 for a successful delivery.
Administrative messages connected with the
service (opt-in, opt-out, and failure messages) are at no charge to the
subscriber |
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I subscribe to a text messaging plan. Will Text to Landline messages be deducted from my text messaging monthly allowance? |
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The initial text message sent from your
handset in addition to the notification that your Text to Landline
message was successfully sent applies to the messaging bundles and
charges according to your Text Messaging plan. Text Messages sent to
your handset notifying you that the landline recipient has left you a
voice reply will also be applied to your messaging bundle and will be
charged accordingly.
Additionally, each Text to Landline message
delivered to a landline location will be billed $0.25 as a premium
service separately from any other Text Messages. These charges will
appear on your Verizon Wireless bill under "Your Data Products and
Services." |
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What charges, if any, apply to landline recipients of Text to Landline messages? |
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No charges apply to recipients of Text to Landline messages. |
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Are Text to Landline messages sent to Verizon Communications landline numbers included in my "IN" messaging plan? |
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No, Text to Landline messages to Verizon
landline numbers are not included in your "IN" messaging plan.
Regardless of carrier, each Text to Landline message will be billed
separately from all other Text Messages. |
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Do I need a special Verizon Wireless phone to send a Text to Landline message? |
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No. Text to Landline works with all text
messaging capable handsets that have not "blocked" messaging services
from Verizon Wireless. |
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How much does it cost to retrieve and listen to replies from the landline recipient of my Text to Landline message? |
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Calls to retrieve voice messages sent to you
in response to your Text to Landline messages are "billed per your
Calling Plan." You may incur Long Distance charges if you subscribe to a
Calling Plan that doesn’t include domestic long distance or a local
plan. |
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Can I send Text to Landline messages to landline phones outside of the United States? |
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No, not at this time. |
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Will I always be required to "opt-in" to send messages to landline numbers? |
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You will only be asked to "opt-in" to send a
Text to Landline on the first instance of sending a message to a
particular number. Once you "opt in" by sending the "Y" in response to
the Text message requesting your permission to deliver the message, you
will not be asked to "opt-in" for that particular number again.
You will only need to "opt in" for each new number you send Text to Landline messages to. |
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If I allow a Text to Landline message to be sent but the intended recipient does not receive it, what happens? |
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When a message is sent to a landline number, a number of conditions may preclude delivery:
The landline number is protected from
receiving pre-recorded messages or the number is not "White Pages,
publicly listed." If this is the case, you should receive a message
stating "Sorry, your message to XXX-XXX-XXXX could not be delivered as
this number does not accept Text to Landline messages. Please check the
number and try again."
In all cases, when Verizon Wireless is unable
to send the message to a landline location, we will send you a no
charge text message indicating the reason the Text to Landline message
was unsuccessful. |
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If
I gave permission to send a Text to Landline message but I do not
remember receiving a status message (failure or confirmation of
delivery), what should I do? |
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If you have questions concerning a Text to Landline message experience, call Verizon Wireless’ Customer Service at (800) 922-0204(800) 922-0204 FREE. |
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Can I send a Text to Landline message to a mobile phone? |
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No, text messages sent to mobile numbers are
sent as regular text messages. Text to Landline does not send voice
messages to mobile phones. |
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I
permitted the delivery of a Text to Landline message to a landline
number but I received a status message saying that the message could not
be delivered. Why? |
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Text to Landline messages can only be delivered to White Pages listed landline numbers. Messages will not be delivered to:
- Convalescent centers
- Emergency operators
- Medical facilities
- Facsimile machines
- Unlisted numbers
- Numbers outside the 50 US states
- Other prohibited destinations
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How long will Verizon Wireless attempt to deliver my Text to Landline message to the landline phone? |
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After an initial attempt to deliver your
Text to Landline message, Verizon Wireless will attempt to deliver the
Text to Landline two additional times. The first redial occurs 5
minutes after the initial attempt. If there is no answer during the
first redial attempt, the second redial occurs 15 minutes after the
first attempt. |
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What happens if delivery is unsuccessful after the 2nd delivery attempt? |
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After the second redial attempt, the Text to
Landline recording is deleted from the system and you will receive a
free text message stating that the message could not be delivered. |
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Is there a limitation on the duration of a voice reply in response to my Text to Landline message? |
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There is no limitation on the length of the voice reply. |
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Will my mobile phone number always be presented to the recipient of my message? |
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Yes, your mobile phone number will be
announced to the landline recipient as a recorded portion of the
recorded message introduction. |
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Where am I calling when I retrieve a landline recipient’s voice reply to my message? |
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The callback numbers will vary but you will always be calling a Massachusetts number. Normal voice calling plan charges apply. |
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How long will the recipient’s voice reply be available for retrieval? |
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The voice reply will be stored for retrieval
for 120 hours from the time of its recording. After 120 hours, it will
be irrecoverably discarded. |
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Can I use acronyms and emoticons in Text to Landline messages? |
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Yes, Text to Landline will translate many
acronyms and standard emoticons into words so that the recipient can
understand them. For instance, "LOL" will be read "laughing out loud,"
and ":-)>" will be translated as "happy." A complete list of
abbreviations and their Text to Landline translations may be found at www.vtext.com. |
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I don’t want to send Text to Landline messages to a specific landline number anymore. How do I opt-out? |
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You can always stop sending Text to Landline
messages to specific destinations. Alternatively, you can text ‘OPT
OUT xxx-xxx-xxxx," to the "short code" number 1150, where xxx-xxx-xxxx
is the landline number.
If you attempt to send another Text to
Landline to that number, you will receive another opt-in message asking
you if you wish to send Text to Landline messages to that landline
number. |
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Can landline recipients refuse to receive Text to Landline messages? |
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Yes. Should landline recipients desire not
to receive additional messages from a particular handset, they may
"opt-out" by following the instructions in the Text to Landline
process. |
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If I "opt out" once, how do I allow my landline phone number to receive Text to Landline messages again? |
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To resume receiving Text to Landline
calls from Verizon Wireless customers, please contact Verizon Wireless
Customer Service at 1-800-922-02041-800-922-0204 FREE.
Our service contractor will be notified and your ability to receive
Text to Landline services will be restored. This may require up to 72
hours.
Disclaimer: All company names,
trademarks, logos, and copyrights not property of Verizon Wireless are
the property of their respective owners. |
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